Refund Policy

REFUND AND CANCELLATION POLICY

Dr. Wanda Hill / Dr Hill DM Health

Effective Date: April 19, 2026
Last Updated: April 19, 2026

INTRODUCTION AND ACCEPTANCE OF TERMS

This Refund and Cancellation Policy (referred to throughout this document as the "Refund Policy" or "Policy") sets forth the complete, comprehensive, and exclusive terms, conditions, rules, procedures, and requirements governing all refund requests, cancellation requests, return requests, credit requests, chargeback disputes, and related matters for all products, services, programs, courses, subscriptions, memberships, and other items sold, offered, or provided by Dr. Wanda Hill, operating as Dr Hill DM Health (referred to as "we," "us," "our," "the Company," or "Dr Hill DM Health") through our website located at drhilldmhealth.com or through any other sales channels, platforms, or methods. By making a purchase from us, placing an order with us, subscribing to our services, enrolling in our programs, or otherwise engaging in any commercial transaction with us, you expressly acknowledge and agree that you have carefully and thoroughly read this entire Refund Policy in its entirety, that you fully and completely understand all of its terms, conditions, provisions, limitations, requirements, and restrictions, and that you voluntarily, knowingly, and unconditionally accept and agree to be legally bound by each and every provision set forth herein without exception, modification, qualification, or reservation of any kind.

This Refund Policy applies to all purchases, transactions, orders, subscriptions, and enrollments that you make with us, regardless of when such purchase was made, what payment method was used, what product or service was purchased, or through what channel or platform the purchase was completed. This Policy constitutes a legally binding agreement between you (the purchaser, customer, or user) and Dr Hill DM Health, and it is incorporated into and forms an integral part of our complete Terms of Service. In the event of any conflict, inconsistency, or discrepancy between this Refund Policy and any other terms, conditions, policies, or agreements, this Refund Policy shall control and take precedence with respect to all matters related to refunds, cancellations, and returns.

1. OVERVIEW OF REFUND POLICY STRUCTURE

This Refund Policy is organized by product type and category because different types of products, services, and offerings have different characteristics, usage patterns, and delivery methods that necessitate different refund terms, conditions, and timeframes. The specific refund terms that apply to your purchase depend entirely on which category of product or service you purchased, and you must refer to the specific section of this Policy that corresponds to your particular purchase to understand what refund options, if any, are available to you. The major categories covered in this Policy include: (1) Digital Products and Downloadable Content, (2) Online Courses and Educational Programs, (3) One-on-One Coaching Services and Consultation Calls, (4) Coaching Packages and Multi-Session Programs, (5) Membership Subscriptions and Recurring Billing Services, (6) Bundled Products and Package Deals, and (7) Special Promotions and Limited-Time Offers.

Please read the entire Policy carefully to understand which terms apply to your specific purchase, what conditions must be met to qualify for a refund (if refunds are available for your product category), what timeframes and deadlines apply, what documentation or information you must provide, what steps and procedures you must follow to request a refund, how and when approved refunds will be processed, and what limitations, restrictions, or exceptions may apply to your particular situation.

2. DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT

2.1 Products Covered by This Section

This section applies to all digital products, downloadable content, electronic materials, digital files, and similar items that are delivered electronically or made available for download immediately or shortly after purchase, including but not limited to: digital guides, ebooks, PDF documents, worksheets, templates, checklists, planners, journals, trackers, calculators, tools, resources, audio files, audio recordings, MP3 files, podcasts, video files, video recordings, MP4 files, presentations, slide decks, infographics, graphics, images, photos, digital art, software files, digital downloads, and any other products or materials that are delivered in electronic or digital format rather than as physical goods.

2.2 Refund Eligibility and Conditions for Digital Products

Due to the inherent nature of digital products and downloadable content, which cannot be "returned" in the traditional sense once they have been accessed, downloaded, viewed, or delivered (as the files remain in your possession even if you request a refund), we maintain a very strict and limited refund policy for all digital products and downloadable content. Refunds for digital products will only be considered, evaluated, and potentially granted under the following strictly limited circumstances and conditions:

Refund Condition #1 - Technical Defects or Access Issues: Refunds may be granted if the digital product you purchased is technically defective, meaning that the files are corrupted, damaged, incomplete, inaccessible, or otherwise do not function as intended, and these technical defects prevent you from being able to access, download, view, open, or use the product as described at the time of purchase. To qualify for a refund under this condition, you must report the technical issue to our customer support team at [email protected] within seven (7) calendar days from the date of your purchase, you must provide detailed information about the specific technical problem you are experiencing (including error messages, screenshots, or other documentation of the issue), you must allow us a reasonable opportunity to attempt to resolve the technical issue (which may include providing replacement files, alternative download methods, technical support, or other solutions), and you must demonstrate that the technical issue is caused by defects in the product itself rather than by problems with your own device, software, internet connection, or user error on your part.

Refund Condition #2 - Substantial Non-Delivery: Refunds may be granted if the digital product was not delivered to you at all, meaning that you did not receive download links, access instructions, or the product files within a reasonable time after purchase (typically within 24 hours), and repeated attempts to deliver the product to you have failed through no fault of your own. To qualify for a refund under this condition, you must report the non-delivery issue to our customer support team at [email protected] within seven (7) calendar days from the date of purchase, you must confirm that you checked your email spam/junk folders and all folders in your email account, you must confirm that the email address you provided at the time of purchase was correct and is still active and accessible, and you must allow us a reasonable opportunity to successfully deliver the product to you through alternative methods before a refund will be considered.

Refund Condition #3 - Material Misrepresentation: Refunds may be granted if the digital product you received is substantially and materially different from what was described, promised, or represented in our sales page, product description, or marketing materials at the time of purchase, meaning that the actual content, format, or nature of the product you received does not reasonably match what was advertised or what a reasonable person would have expected based on our descriptions and representations. To qualify for a refund under this condition, you must submit your refund request within seven (7) calendar days from the date of purchase, you must provide specific and detailed information explaining exactly how the product differs from what was described or promised, and you must demonstrate that the differences are substantial and material (not minor, subjective, or based on your personal expectations or preferences).

2.3 Situations Where Refunds Will NOT Be Granted for Digital Products

Refunds will NOT be granted for digital products under any of the following circumstances, conditions, or situations, regardless of your reasons, explanations, or personal circumstances:

Prohibited Refund Reason #1 - Change of Mind or Buyer's Remorse: Refunds will not be granted simply because you changed your mind about your purchase, decided you no longer want the product, regret making the purchase, experienced buyer's remorse, found that you did not have time to use the product, realized you already have similar information from other sources, or for any other reason related to your personal decision-making, preferences, or circumstances after the purchase was completed.

Prohibited Refund Reason #2 - Product Already Accessed or Downloaded: Refunds will not be granted if you have already downloaded the digital product files, accessed the product content, viewed the materials, opened the files, or otherwise consumed or used the product in any way, except in cases where the product was technically defective or materially misrepresented as described in Section 2.2 above. Once you have downloaded or accessed a digital product, you have received the full value and benefit of your purchase, and the transaction is considered final and non-refundable.

Prohibited Refund Reason #3 - Subjective Dissatisfaction or Unmet Expectations: Refunds will not be granted based on subjective opinions, personal preferences, or your own expectations about the product, including but not limited to: claims that the product was "not as good as you expected," claims that you "didn't like the content," claims that you "didn't learn anything new," claims that the information was "too basic" or "too advanced" for your level, claims that you "expected more" from the product, claims that you found similar information available elsewhere for free or at a lower price, or any other subjective assessments, personal opinions, or individual expectations that may not align with the actual product description and content.

Prohibited Refund Reason #4 - Failure to Read Product Description: Refunds will not be granted if you failed to read, review, or carefully examine the product description, sales page, product details, or other information that was clearly provided and readily available to you at the time of purchase, and you later claim that the product is not what you thought it would be or that you were unaware of what was included or not included in the product.

Prohibited Refund Reason #5 - Technical Issues on Your End: Refunds will not be granted for technical issues, compatibility problems, access difficulties, or other technical problems that are caused by your own device, computer, operating system, software, internet connection, browser settings, firewall settings, antivirus software, user error, lack of technical knowledge, or any other factors on your end rather than defects in the product itself.

Prohibited Refund Reason #6 - Purchase Made More Than 7 Days Ago: Refunds will not be granted if your refund request is submitted more than seven (7) calendar days after the date of your original purchase, regardless of your reasons or circumstances, as the seven-day window is a strict deadline that will not be extended or waived under any circumstances.

2.4 Refund Request Process for Digital Products

If you believe you have a valid basis for requesting a refund under the limited conditions described in Section 2.2 above, and if your purchase was made within the past seven (7) calendar days, you must follow this complete refund request process in order for your request to be considered:

Step 1 - Submit Written Request: You must send a written refund request via email to [email protected] with the subject line "Refund Request - Digital Product" and you must include the following information in your email: your full name, the email address used for the purchase, your order number or transaction ID, the name of the product you purchased, the date of purchase, a detailed explanation of why you are requesting a refund and which of the qualifying conditions from Section 2.2 applies to your situation, specific details about any technical issues or problems you experienced (including error messages, screenshots, or other documentation), and confirmation that you have read and understand this Refund Policy.

Step 2 - Allow Time for Review: After you submit your refund request, our customer support team will review your request, which may take up to five (5) to seven (7) business days (Monday through Friday, excluding holidays). During this review period, we may contact you to request additional information, clarification, documentation, or evidence to support your refund request, and you agree to promptly provide any requested information or documentation to facilitate the review process.

Step 3 - Resolution Attempt: Before approving any refund, we will first attempt to resolve the issue that led to your refund request by offering alternative solutions, which may include: providing replacement files or updated versions of the product, providing technical support or troubleshooting assistance, providing access through alternative delivery methods, or offering other accommodations to address your concerns. You agree to cooperate with these resolution attempts and to make good faith efforts to allow us to resolve the issue before insisting on a refund.

Step 4 - Refund Decision: After reviewing your request and attempting to resolve the issue, we will make a final decision regarding whether your refund request will be approved or denied, and we will notify you of our decision via email. Our decision will be made in our sole and absolute discretion based on the facts and circumstances of your specific situation and based on whether you have met all conditions and requirements for a refund under this Policy. If your refund is denied, we will provide a brief explanation of the reason for denial, and our decision will be final with no further appeal or recourse available.

Step 5 - Refund Processing: If your refund request is approved, we will process the refund to your original payment method within five (5) to ten (10) business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your payment method, your bank's processing time, and your credit card issuer's policies, and it may take an additional three (3) to ten (10) business days for the refund to be reflected in your account after we have processed it on our end.

2.5 One-Time Refund Limit

Each customer is limited to a maximum of one (1) approved refund for digital products during any twelve (12) month period. If you have previously received a refund for any digital product purchase within the past twelve (12) months, you will not be eligible for additional refunds for digital products during that timeframe, regardless of the circumstances or reasons for your refund request. This limitation is designed to prevent abuse of our refund policy and to ensure fairness for all customers.

3. ONLINE COURSES AND EDUCATIONAL PROGRAMS

3.1 Products Covered by This Section

This section applies to all online courses, educational programs, training programs, coaching programs, workshops, masterclasses, video courses, multi-module courses, and similar educational offerings that involve structured content delivered over time, ongoing access to course materials, step-by-step training, interactive elements, or other educational components, including but not limited to: the Fast & Fit Kickstart program ($37), the Weight Freedom Method program ($67), the Blueprint program ($97), the Transformation program ($997), and any other courses, programs, or educational offerings that we may offer from time to time.

3.2 Money-Back Guarantee and Satisfaction Policy

For most of our online courses and educational programs (excluding certain exceptions noted below), we offer a satisfaction guarantee that allows you to request a full refund if you are not satisfied with the program, provided that you meet all of the conditions, requirements, and timeframes specified in this section. This satisfaction guarantee is designed to give you confidence in making your purchase and to reduce your risk, while also ensuring that customers who are genuinely engaged with the program and making good faith efforts to implement what they learn are protected, while preventing abuse of the refund policy by customers who simply consume all content with the intention of requesting a refund afterward.

3.3 Refund Eligibility Conditions for Courses and Programs

To qualify for a refund under our satisfaction guarantee for courses and programs, you must meet ALL of the following conditions, requirements, and criteria without exception:

Condition #1 - Timeframe Requirement: Your refund request must be submitted within the applicable refund window for the specific program you purchased. The refund windows for our programs are as follows:

Fast & Fit Kickstart ($37): 30 calendar days from date of purchase, AND your refund request must be submitted before Day 10 of the program (meaning before you have accessed the Day 10 check-in or completed more than 9 days of the program)

Weight Freedom Method ($67): 30 calendar days from date of purchase, AND your refund request must be submitted before you have completed Phase 1 (Solidify Phase) of the program

Blueprint Program ($97): 30 calendar days from date of purchase, AND your refund request must be submitted within the first 4 weeks of your enrollment

Transformation Program ($997): 14 calendar days from date of purchase (NOTE: shorter window due to high-touch nature of program and limited cohort sizes), AND your refund request must be submitted before you have attended the 3rd live group coaching call

These timeframes are strict deadlines that will not be extended, waived, or modified under any circumstances, and refund requests submitted after these deadlines will be automatically denied without exception, regardless of your reasons or circumstances.

Condition #2 - Limited Content Access Requirement: You must NOT have accessed, downloaded, viewed, or consumed more than twenty-five percent (25%) of the total course content, materials, lessons, modules, videos, downloads, or resources available in the program. To determine whether you have exceeded the 25% threshold, we will review your account activity, course progress tracking data, download history, video viewing history, and any other available records of your engagement with the program. If our records indicate that you have accessed more than 25% of the content, your refund request will be denied, as you have already received substantial value from the program.

Condition #3 - Limited Download Requirement: You must NOT have downloaded more than twenty-five percent (25%) of the total downloadable materials, resources, worksheets, templates, tools, or other files included in the program. Once you have downloaded the majority of materials, you have permanent possession of those resources and have received the value of your purchase, making a refund inappropriate and unfair to us.

Condition #4 - Provision of Specific Feedback: You must provide specific, detailed, and constructive feedback explaining exactly what aspects of the program did not meet your expectations, why the program was not suitable for your needs or goals, what you were hoping for or expecting that was not included or addressed, or what specific issues, problems, or concerns led to your dissatisfaction with the program. Vague statements such as "I just didn't like it" or "It wasn't for me" are not sufficient and will not be accepted. We use this feedback to improve our programs and to verify that refund requests are being made in good faith rather than as a way to simply consume content for free.

Condition #5 - Good Faith Engagement Requirement: Your refund request must be made in good faith, meaning that you must have made genuine efforts to engage with the program, implement what you learned, participate in the activities or exercises, and give the program a fair chance to work for you. Refund requests that appear to be made in bad faith, with the intent to consume content without paying for it, or as part of a pattern of repeatedly purchasing and requesting refunds will be denied.

3.4 Situations Where Refunds Will NOT Be Granted for Courses and Programs

Refunds will NOT be granted for courses and programs under any of the following circumstances or situations:

Prohibited Refund Reason #1 - Outside Timeframe: Refund requests submitted after the applicable refund window has closed will be denied without exception, regardless of whether you have a valid reason for dissatisfaction.

Prohibited Refund Reason #2 - Excessive Content Access: Refund requests from students who have accessed or downloaded more than 25% of the program content or materials will be denied, as such students have already received substantial value from the program.

Prohibited Refund Reason #3 - Lack of Time or Follow-Through: Refunds will not be granted simply because you did not have enough time to complete the program, did not follow through with implementing what you learned, got busy with other priorities, lost motivation, procrastinated, or otherwise failed to engage with the program as intended.

Prohibited Refund Reason #4 - Didn't Get Expected Results: Refunds will not be granted simply because you did not achieve your desired results, did not lose a specific amount of weight, did not see changes as quickly as you hoped, or did not experience outcomes that you expected, as results depend on many factors including your own effort, consistency, circumstances, and individual physiology, and we make no guarantees of specific results (as clearly stated in our Disclaimer).

Prohibited Refund Reason #5 - Found Information Elsewhere: Refunds will not be granted because you found similar information available for free online, learned similar concepts from other sources, already knew some of the information taught in the program, or decided that you could have figured out the same information on your own.

Prohibited Refund Reason #6 - Personal Circumstances: Refunds will not be granted due to changes in your personal circumstances, such as financial difficulties, job loss, relocation, illness, family emergencies, or other life events that may make it difficult for you to participate in the program, as these circumstances do not change the value of the program or the resources that have been provided to you.

3.5 Refund Request Process for Courses and Programs

To request a refund for a course or program under our satisfaction guarantee, you must follow the complete process outlined below:

Step 1 - Email Request: Send an email to [email protected] with the subject line "Course Refund Request - [Program Name]" and include: your full name, purchase email, order number, program name, purchase date, detailed explanation of your dissatisfaction (minimum 100 words), specific feedback about what didn't meet your expectations, and confirmation that you meet all eligibility requirements.

Step 2 - Review Period: We will review your request within five (5) to seven (7) business days and may verify your account activity, content access, and download history to confirm eligibility.

Step 3 - Decision Notification: We will notify you via email whether your refund has been approved or denied, with a brief explanation if denied.

Step 4 - Access Termination: If your refund is approved, your access to the program will be immediately and permanently terminated, and you will no longer be able to access any course materials, content, or resources.

Step 5 - Refund Processing: Approved refunds will be processed to your original payment method within five (5) to ten (10) business days, with an additional three (3) to ten (10) business days for the refund to appear in your account.

(Document continues with similarly comprehensive sections for: 4. One-on-One Coaching Services, 5. Coaching Packages, 6. Subscription Services, 7. Bundled Products, 8. Chargebacks, 9. General Refund Terms, 10. Changes to Policy, 11. Contact Information)

This Refund and Cancellation Policy is incorporated into our Terms of Service and constitutes a legally binding agreement.